Keeping your IT up and running

Forward-focused organisations take a proactive approach to technology and infrastructure management – because uncertainty in IT is the only certainty in IT! Computers crash, software refuses to work as it should and problems occur. And when they do, your response can be the difference between a minor hiccup and a full-blown business interruption.
For this reason, managed IT services are an increasingly popular solution to releasing valuable resources, without devaluing the importance of IT. As a managed IT service provider, DSI remotely monitor and manage your IT infrastructure 24×7, 365 days a year, resolving issues and fixing problems, sometimes before you are even aware they happened.

Transform your daily operations with managed IT services from DSI and:

  • Benefit from industry experience and expertise without increasing head count
  • Reduce costs, technology demands and business risks
  • Enjoy access to state-of-the-art and sophisticated solutions
  • Focus on your mission-critical and core business operations
  • Improve employee productivity and proficiency

The DSI Managed Services Guarantee

Relax knowing the DSI guarantee underpins your IT infrastructure, so you can focus on your growing your business whilst we focus on managing your IT.

Our promise to you:

  • We will respond to your support ticket in under 2 hours whatever the Service Level Agreement (SLA). If a system goes down, 95% of these issues are actioned in under 30 minutes.
  • Take our Cyber Security protection service and we provide cover for up to $1000 USD per affected device. If we’re unable to keep you safe from a ransomware attack, you’re covered up to a maximum of $1,000,000 USD.
  • We communicate in an easy-to-understand format.
  • We operate a clear, open and honest communication policy and we work with customers to proactively fix issues before you’re even aware.
  • We offer dedicated and consistent Account Management so we can build long term relationships and promote account stability and development. We promise we won’t change your account manager annually.
  • Provide an initial no-cost technology assessment.
  • We proactively offer clients quarterly reviews; this helps us continually improve our service levels.

Managed Network Services

You are probably all too aware of the impact a security breach could have on your business. It seems a new security threat hits the headlines every week impacting multi-national and smaller organisations alike.

DSI help you manage your network security risk, analysis your weak spots and strengthen your defences. With a 600% increase in cyber-crime since the start of the pandemic, you simply cannot afford to overlook network security initiatives.

DSI Managed Network Services allow us to keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realised there’s an issue.

Explore our full range of security solutions and services.

Help Desk and Device Management

In the world of IT, problems happen: computers crash, passwords are lost, email stops working, the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

Get peace of mind knowing that DSI’s Help Desk certified technicians can be contacted via phone, email or web-based chat 24x7x365, providing quick and efficient resolutions to even your most complex technical problems.

The DSI Mobile Device Management cloud platform provides a comprehensive solution for device configuration, ensuring your organisation’s data is secure, no matter the device used.

Help Desk and Device Management

In the world of IT, problems happen: computers crash, passwords are lost, email stops working, the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

Get peace of mind knowing that DSI’s Help Desk certified technicians can be contacted via phone, email or web-based chat 24x7x365, providing quick and efficient resolutions to even your most complex technical problems.

The DSI Mobile Device Management cloud platform provides a comprehensive solution for device configuration, ensuring your organisation’s data is secure, no matter the device used.

Business Continuity and Disaster Recovery.

Keep your Employees Happy – And your Data Secure

In today’s technological landscape, you need to be able to protect your data from threats of all kinds. No matter if it’s hardware failure, extreme weather, cyberattack or just plain human error—when disaster strikes, you need to be sure your data is safe and you’re back in business fast.

DSI’s backup and disaster recovery solutions are designed to ensure your most vital information is secure and protected. What we offer isn’t just data backup: its complete business continuity.

Disaster Recovery for us, means providing a turn-key solution that allows you to securely protect your critical workloads and instantly recover your critical applications and data no matter what kind of disaster strikes. This means you can rest easy knowing your business will be back on its feet quickly and your data will be completely recovered when you need it most.

Business Continuity and Disaster Recovery.

Keep your Employees Happy – And your Data Secure

In today’s technological landscape, you need to be able to protect your data from threats of all kinds. No matter if it’s hardware failure, extreme weather, cyberattack or just plain human error—when disaster strikes, you need to be sure your data is safe and you’re back in business fast.

DSI’s backup and disaster recovery solutions are designed to ensure your most vital information is secure and protected. What we offer isn’t just data backup: its complete business continuity.

Disaster Recovery for us, means providing a turn-key solution that allows you to securely protect your critical workloads and instantly recover your critical applications and data no matter what kind of disaster strikes. This means you can rest easy knowing your business will be back on its feet quickly and your data will be completely recovered when you need it most.

DSI Managed Services

A proactive approach to technology and infrastructure management

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur.

And when they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption.

That’s where our fully managed approach to IT can help
With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24×7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

A Complete Suite of Fully Managed IT Services
We’re here to help you take the hassle out of IT management, so you can focus on your business.

Get in Touch with us today for a custom quote

IT Maintenance, Hardware and Break Fix Support Service.

DSI offer global multi-vendor hardware support that gives you the ability to tailor your support to cover your requirements and achieve significant OpEx reductions typically reducing your maintenance expenditure by up to 50% of standard manufacturers maintenance contracts. Our support service offers you:

  • A choice of SLA options.

  • The ability to offer a mix of direct vendor and our own support to suit your estate.

  • Support calls managed via a single number or email.

  • An opportunity to extend the life of your older legacy systems where manufacturers support may have expired.

  • Flexible contract lengths from 6 months to multiple years.

  • Opportunity to combine globally dispersed IT onto one service contract.

  • Unified start and end dates of the contract period to co-terminate as you require.

  • Coverage for Servers, Storage, and networking for most Tier-1 manufacturers.

DSI hardware and IT support services covers a wide range of technology architectures, including servers, storage, LAN and WAN networks, Wireless LANs, collaboration, and security support services. Offering more than traditional break/fix services we also offer a restoration guarantee too.

IT Maintenance, Hardware and Break Fix Support Service.

DSI offer global multi-vendor hardware support that gives you the ability to tailor your support to cover your requirements and achieve significant OpEx reductions typically reducing your maintenance expenditure by up to 50% of standard manufacturers maintenance contracts. Our support service offers you:

  • A choice of SLA options.

  • The ability to offer a mix of direct vendor and our own support to suit your estate.

  • Support calls managed via a single number or email.

  • An opportunity to extend the life of your older legacy systems where manufacturers support may have expired.

  • Flexible contract lengths from 6 months to multiple years.

  • Opportunity to combine globally dispersed IT onto one service contract.

  • Unified start and end dates of the contract period to co-terminate as you require.

  • Coverage for Servers, Storage, and networking for most Tier-1 manufacturers.

DSI hardware and IT support services covers a wide range of technology architectures, including servers, storage, LAN and WAN networks, Wireless LANs, collaboration, and security support services. Offering more than traditional break/fix services we also offer a restoration guarantee too.

Consultancy and professional services

Our broad portfolio of Professional Services encompasses the full lifecycle of a customer’s IT infrastructure, from our professional consultancy, design and installation services that support new IT investment, to helping you maximise the return from your legacy system.

From planning and solution design to project management, migration and deployment our technical capabilities in areas such as data destruction will supplement your in-house skills and core offering, enabling you to skill up or scale quickly and easily.

Our expertise extends across all major vendors including HPE, Dell Technologies, Oracle, Aruba, VEEAM, Cisco, Red Hat, HP and VMware and encompasses a breadth of technologies including cloud, data centre, networking, virtualisation, wireless, cyber security and unified communications.

From simple technology refreshes to composable infrastructure, converged, hyperconverged solutions, private, public or hybrid cloud and virtualisation projects, our consultant architects can help you design, plan and implement the appropriate technology solution that is right for your business.

IT support services in Kent
  • Design, planning and implementation services

  • Data destruction and disk and tape media degaussing

  • Time and materials support and fix.

  • Help with future proofing any new investment.

Cloud Consultancy

DSI offer a comprehensive service from consultative advice, through to migration and ongoing managed support, ensuring your customers have the right infrastructure and cloud solution in place.

We can provide you with a simple, seamless and comprehensive journey to the cloud, helping you to:

  • Move the solution to the cloud and remove the requirement to maintain onsite infrastructure.

  • Drive the adoption of additional features and functionality in the cloud to increase return on investment.

  • Simplify maintenance and management of the solution to increase productivity.

Cloud Consultancy

DSI offer a comprehensive service from consultative advice, through to migration and ongoing managed support, ensuring your customers have the right infrastructure and cloud solution in place.

We can provide you with a simple, seamless and comprehensive journey to the cloud, helping you to:

  • Move the solution to the cloud and remove the requirement to maintain onsite infrastructure.

  • Drive the adoption of additional features and functionality in the cloud to increase return on investment.

  • Simplify maintenance and management of the solution to increase productivity.

Relocation, Decommission and Destruction

Business relocation is stressful enough without worrying about your IT transition and business continuity. As server relocation experts, DSI meet your organisational security requirements and legal obligations, ensuring a smooth and seamless transition.

  • Secure IT Relocation

  • Office Moves

  • Equipment Installs

  • Data Centre Cabling

  • Technical Logistics

  • Data Centre Cleaning

  • IT Shipments & Air Freight

  • Asset Disposal

  • IT Recycling

Our expert team will ensure your equipment is moved safely, securely and accurately with minimal disruption to your staff and customers. We’ll support your infrastructure design, IT cabling and de-re-racking your servers, whilst our desktop relocation service is delivered on a desk-to-desk basis, efficiently and accurately. Any decommission and destruction needs are managed under strict processes, ensuring your redundant equipment and data is handled correctly, utilising CESG compliant data-destruction equipment.

Relocation, Decommission and Destruction

Business relocation is stressful enough without worrying about your IT transition and business continuity. As server relocation experts, DSI meet your organisational security requirements and legal obligations, ensuring a smooth and seamless transition.

  • Secure IT Relocation

  • Office Moves

  • Equipment Installs

  • IT Shipments & Air Freight

  • Asset Disposal

  • IT Recycling

  • Data Centre Cabling

  • Technical Logistics

  • Data Centre Cleaning

Our expert team will ensure your equipment is moved safely, securely and accurately with minimal disruption to your staff and customers. We’ll support your infrastructure design, IT cabling and de-re-racking your servers, whilst our desktop relocation service is delivered on a desk-to-desk basis, efficiently and accurately. Any decommission and destruction needs are managed under strict processes, ensuring your redundant equipment and data is handled correctly, utilising CESG compliant data-destruction equipment.

Want to learn more?

Get in touch with us today
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